The global e-commerce revolution continues to expand to unimaginable figures. According to Forrester, e-commerce grew by 14% in 2017 and the retail market is predicted to continue to soar in Europe, The UK, America and Asia. With figures continuing to rise,there is the looming question, ‘How will retailers continue to meet customers’ demands?’ Last-mile logistics are often the most expensive and time-consuming part of a package’s delivery. Inconsistencies continue to arise with lost packages, or packages left outside a customers’ house. Due to these inconsistencies, there is a demand for GPS tracking on each delivery. Today, very few delivery companies offer the technology that allows customers to track their orders in real-time.
As part of a wider effort to solve the looming last-mile problem, companies are beginning to seek a solution through the use of robots. Amazon’s patent application was published with the U.S. Patent and Trademark Office and it refers to “autonomous ground vehicle” that can carry items from a delivery truck to a person’s front door, or even bring them into the customers’ home. The design also describes a robot that can open garage doors and front doors. This idea may not sit well with many individuals but should continue to grab headlines for the near future. How close is the e-commerce world to a world in which robots drive alongside cars in traffic and have the keys to unlock the door to people’s homes after climbing a set of porch stairs? This technology warrants a huge amount of time and effort and it seems we are no closer to having robots go the last mile without a human helper watching each move.
Another effort to solve the last-mile problem is the use of drones to deliver packages quickly. Digital Trends recently reported that drone deliveries had begun in Shangai, in an effort to solve the last-mile problem. However, we are not close to seeing this trend in Ireland due to various issues. It is unlikely important deliveries will be made using drones as the loss or damage to an item would be too great. Clearance is needed for each flight from the Irish Aviation Authority, and to complete a very small drone delivery will require clearance weeks in advance. This technology has yet to be perfected and predictions are it will be a long time before Ireland will see this on the cards.
On paper, it seems the use of robotic technology is the way forward for the last-mile problem. In reality, these technologies need to be tried tested and tried again before trusting robots to handle people’s items. It may be cost effective and time saving for retailers to use robotics in the long term future.
Courier services are dated back to ancient history, with men delivering packages and messages on foot and horseback. The use of robotics may seem revolutionary, but what does it mean for couriers within the last-mile industry? People have been receiving packages from humans for thousands of years and as such, they value human to human contact in the last-mile logistic industry.
See our previous blog ‘How Retailers Can Optimize Their Delivery Services’ here.
8 ways retailers can optimize their delivery services
In order to optimize delivery services for every member of the delivery chain, there are a large number of things to consider. The delivery of a package can often be as important as the transaction itself, if a consumer feels the delivery is costing too much time or the price is too costly, they will often leave the checkout page before completing their transaction. So what are the main points retailers should consider in order to optimize their delivery service?
Evaluate Delivery Cut Off Times
Online sales usually peak between 8pm and 9pm, with Sundays and Mondays being the most popular days for shopping. Often, retailers offer their customers next-day delivery on orders placed before 5pm. Re-evaluating these next-day delivery times can help increase sales, taking into account the soar of sales made online in the evening time. In order to fulfil these delivery needs, you may need to offer same-day delivery to customers if an online order team cannot process the order after 5pm for the following day.
Inform Consumers and Carriers of Expected Busy Periods
If you have forecasted a busy period, such as Christmas and Black Friday, inform your consumers of expected delays. Work with a logistics partner to manage peak delivery times, making as much effort as you can to forewarn couriers and customers of expected delays. Use a logistic provider to overcome these issues, make a plan with them to ensure as many packages are delivered on time as possible.
Offer Decent Return Services
Where possible, offer return services that support online sales. Doing so will increase sales if consumers are hesitant about making a purchase. Ensure you market your return services clearly on your e-commerce site so customers are aware of your good return services. Explore options to promote this return services over social media and email marketing and watch as sales slowly begin to increase.
Safe Packaging and Good Couriers
It may seem obvious to many retailers, but packages are often returned for faults and breakages during the delivery. Many consumers will not repurchase an item if it has previously arrived damaged. Consumers will often direct the damage to the quality of the item rather than the unsteady delivery. Ensure your package is boxed or wrapped safely before allowing the carriers to take it. If you outsource your delivery, consider choosing a smaller delivery company or a crowd-sourcing delivery company. A smaller company can ensure packages are taken care of during the last-mile of the process. Good couriers and decent packaging supports first time delivery success!
Offer Weekend Delivery
Weekend services may be the key to success and could lead to increased purchases. For many shoppers, the weekend is the most accessible time to receive a delivery. People often do not commit to the purchase when ‘3-5 working days’ are mentioned on a retail site. Explore as many delivery options as possible in order to support the needs of busy customers.
Offer Real-Time Tracking
New technology may seem to be very expensive and difficult to implement, however, in the long term high class technology will drive efficiencies and actually reduce costs associated with the last-mile of the delivery. Search for delivery providers who offer this technology and can integrate with your e-commerce or epos system. Offering your customers real-time tracking will easily put you a step above the rest and it will make for a consumer experience that is unique.
Balance Customer Service with Delivery Costs
Cost remains the most important element of online purchasing for customers of a consumer’s e-commerce experience. However, consumers will only value the quality of your service after they have experienced a bad delivery experience. Ensure delivery costs and times stay consistent to ensure customer satisfaction. Consumers generally do not mind paying for an extremely good delivery service. Offer a timely, reliable and affordable delivery service to increase sales.
Have a Unique Delivery Selling Point.
Offer consumers something unique during the delivery process. As logistic providers enter the delivery market, identify a unique selling point. This may mean a number of different things. You can offer great technology, great returns and delivery direct to the customer same day, there are so many ways to ensure you are #1 in the marketplace. Take advantage of the advancement of logistic services and offer consumers something new, exciting and innovative and watch online sales soar. There’s a reason why retail giants become giants… it’s usually innovation!
WeBringg is hiring delivery drivers in Auckland, New Zealand.
Webringg, the #1 Irish award-winning last mile logistic company are looking for delivery drivers in Auckland, New Zealand. Giving drivers in New Zealand the opportunity to set their own hours and only work the hours that suits them. WeBringg are hiring drivers, motorbike riders and cyclists to work for Menulog, New Zealand’s #1 food ordering platform.
Drivers can work nights, weekdays or weekends depending on their needs. If you are interested in topping up your regular income and earning some extra cash, WeBringg gives you the opportunity to do so without interfering with your work or home life by giving you the option to choose what hours and days you work.
Payments are made weekly, so you can start earning cash in no time. With competitive pay offered, making money has never been easier. WeBringg allows drivers to become part of a fun and growing network and meet friends along the way.
WeBringg allows delivery drivers to operate in small pods, meaning you will be allocated a location and will work only from that location, meaning you can maximize income and minimize your fuel costs. We have a team of Driver Liaison Officers who work in your area to ensure you receive all the help you need when joining WeBringg. Our Driver Liaison Office (DLO) will also be there to answer an queries you may have.
If you are interested in working with WeBringg,you can apply online at https://webringg.com/drivers/ and fill out our online form. Successful candidates will be contacted by a member of our staff and can begin working that same day. All you will need to do is download our app, put yourself online and start delivering..simple.
Check out our previous blog here, giving you 6 easy steps to become a delivery driver with WeBringg: https://webringg.com/6-easy-steps-sign-delivery-driver/
David Byrne, from Phoenix Coaching and Consultancy will be holding a workshop with WeBringg.
At WeBringg, we have recently opened up a number of new practices to support wellness at work such as yoga and healthy meals delivered. At the core of every good employee is a great and healthy workplace environment. With the right education, skills, tools and social support, people change behaviours. These practices are proven to support more productive work. In order for us to increase motivation within the workplace, we will be having a workshop with David Byrne, from Phoenix Coaching and Consultancy on Monday, May 21st. David Byrne is an expert in leading coaching sessions and workshops. Phoenix Coaching and Consultancy hands on approach guarantees a profoundly positive effect on those who take part. Needless to say, we are excited to take part in this workshop and ensure every employee working with WeBringg can point their skills and tools in the right direction, and leave feeling more motivated than ever. ““We are so excited to have David Byrne in the office on Monday. I can’t wait for the team to experience his pzazz.” said Karl Coombes, COO at WeBringg.
Phoenix Coaching and Consultancy specialize in automotive coaching. They are experienced in partnering with clients to deliver measurable results. Their core values are people, process, productivity, performance and profit. David Byrne is highly rated and we very much look forward to his presence in the WeBringg office.
You can check out their website here.
Becoming a self-employed driver, rider or courier is increasing hugely internationally as e-commerce rises.
A huge benefit of becoming a self-employed delivery driver is the ability to choose your own workload. You can arrange your career around others aspects of your life. Many people shudder at the thought of being stuck indoors surrounded by the same walls all day, everyday. Driving, cycling or riding a motorbike allows individuals to see more of the world every day.
If you’re thinking about becoming a delivery driver or courier you will need to know what is involved before taking the leap.
What qualifications do I need?
There are no specific qualifications necessary to become a self-employed driver. Many companies will ensure you have a clean driving licence before giving you work. However, apart from this, there is no specific qualifications necessary.
How can I maximize my money?
You should have a good understanding of the roads. Sat Nav and GPS apps are great, but your own knowledge of the roads and traffic times can help you deliver goods faster. The more you know about the a specific route, the more easily you will get around, meaning you will be able to do more jobs per day. So, if you tend to stay in the same 10 kilometer radius when delivering, we recommend you take some time out to learn that area. Faster routes means you are more fuel efficient, which will also save you money.
What commitments are involved?
It’s very important to protect yourself when you are self-employed. If you do not know much about book keeping, you should always ask for help from someone who does understand. This could be an accountant, relative or friend. It is important you are tax compliant, so ensure you do your research and pay your taxes correctly.
Do I need people skills?
Driving can be quite solitary, but it doesn’t hurt to be good at small talk. It is a never a bad thing to build relationships with companies you are delivering for. You will be coming into contact with different customers often. It never hurts to be polite and kind and it’s always gratifying to see someone smile. So although you may spend a lot of time alone, you should make the most of the time you do have dealing with people. It’s not essential, but it can help!
What do I need to become a delivery driver?
You will need to decide what equipment you will need to become a driver. Always ensure you work out an average of your outgoings against your incomings. If you are riding or driving you will need to look at your tax, insurance, fuel and the costs of ensuring your vehicle is looked after and maintained regularly. Write down exactly what you will need and what you expect to earn and go from there.
Do I need a special type of insurance?
Yes, a typical insurance policy will not cover you while working. Make sure you speak to your insurance company and work out a solution to ensure you are covered while working. This is essential.
If you love being out and about and flexibility is important to you, then do what you love. Just make sure you take the correct steps and do your research about becoming a self-employed driver.