8 ways retailers can optimize their delivery services
In order to optimize delivery services for every member of the delivery chain, there are a large number of things to consider. The delivery of a package can often be as important as the transaction itself, if a consumer feels the delivery is costing too much time or the price is too costly, they will often leave the checkout page before completing their transaction. So what are the main points retailers should consider in order to optimize their delivery service?
Evaluate Delivery Cut Off Times
Online sales usually peak between 8pm and 9pm, with Sundays and Mondays being the most popular days for shopping. Often, retailers offer their customers next-day delivery on orders placed before 5pm. Re-evaluating these next-day delivery times can help increase sales, taking into account the soar of sales made online in the evening time. In order to fulfil these delivery needs, you may need to offer same-day delivery to customers if an online order team cannot process the order after 5pm for the following day.
Inform Consumers and Carriers of Expected Busy Periods
If you have forecasted a busy period, such as Christmas and Black Friday, inform your consumers of expected delays. Work with a logistics partner to manage peak delivery times, making as much effort as you can to forewarn couriers and customers of expected delays. Use a logistic provider to overcome these issues, make a plan with them to ensure as many packages are delivered on time as possible.
Offer Decent Return Services
Where possible, offer return services that support online sales. Doing so will increase sales if consumers are hesitant about making a purchase. Ensure you market your return services clearly on your e-commerce site so customers are aware of your good return services. Explore options to promote this return services over social media and email marketing and watch as sales slowly begin to increase.
Safe Packaging and Good Couriers
It may seem obvious to many retailers, but packages are often returned for faults and breakages during the delivery. Many consumers will not repurchase an item if it has previously arrived damaged. Consumers will often direct the damage to the quality of the item rather than the unsteady delivery. Ensure your package is boxed or wrapped safely before allowing the carriers to take it. If you outsource your delivery, consider choosing a smaller delivery company or a crowd-sourcing delivery company. A smaller company can ensure packages are taken care of during the last-mile of the process. Good couriers and decent packaging supports first time delivery success!
Offer Weekend Delivery
Weekend services may be the key to success and could lead to increased purchases. For many shoppers, the weekend is the most accessible time to receive a delivery. People often do not commit to the purchase when ‘3-5 working days’ are mentioned on a retail site. Explore as many delivery options as possible in order to support the needs of busy customers.
Offer Real-Time Tracking
New technology may seem to be very expensive and difficult to implement, however, in the long term high class technology will drive efficiencies and actually reduce costs associated with the last-mile of the delivery. Search for delivery providers who offer this technology and can integrate with your e-commerce or epos system. Offering your customers real-time tracking will easily put you a step above the rest and it will make for a consumer experience that is unique.
Balance Customer Service with Delivery Costs
Cost remains the most important element of online purchasing for customers of a consumer’s e-commerce experience. However, consumers will only value the quality of your service after they have experienced a bad delivery experience. Ensure delivery costs and times stay consistent to ensure customer satisfaction. Consumers generally do not mind paying for an extremely good delivery service. Offer a timely, reliable and affordable delivery service to increase sales.
Have a Unique Delivery Selling Point.
Offer consumers something unique during the delivery process. As logistic providers enter the delivery market, identify a unique selling point. This may mean a number of different things. You can offer great technology, great returns and delivery direct to the customer same day, there are so many ways to ensure you are #1 in the marketplace. Take advantage of the advancement of logistic services and offer consumers something new, exciting and innovative and watch online sales soar. There’s a reason why retail giants become giants… it’s usually innovation!
WeBringg is hiring delivery drivers in Auckland, New Zealand.
Webringg, the #1 Irish award-winning last mile logistic company are looking for delivery drivers in Auckland, New Zealand. Giving drivers in New Zealand the opportunity to set their own hours and only work the hours that suits them. WeBringg are hiring drivers, motorbike riders and cyclists to work for Menulog, New Zealand’s #1 food ordering platform.
Drivers can work nights, weekdays or weekends depending on their needs. If you are interested in topping up your regular income and earning some extra cash, WeBringg gives you the opportunity to do so without interfering with your work or home life by giving you the option to choose what hours and days you work.
Payments are made weekly, so you can start earning cash in no time. With competitive pay offered, making money has never been easier. WeBringg allows drivers to become part of a fun and growing network and meet friends along the way.
WeBringg allows delivery drivers to operate in small pods, meaning you will be allocated a location and will work only from that location, meaning you can maximize income and minimize your fuel costs. We have a team of Driver Liaison Officers who work in your area to ensure you receive all the help you need when joining WeBringg. Our Driver Liaison Office (DLO) will also be there to answer an queries you may have.
If you are interested in working with WeBringg,you can apply online at http://webringg.com/drivers/ and fill out our online form. Successful candidates will be contacted by a member of our staff and can begin working that same day. All you will need to do is download our app, put yourself online and start delivering..simple.
Check out our previous blog here, giving you 6 easy steps to become a delivery driver with WeBringg: http://webringg.com/6-easy-steps-sign-delivery-driver/
WeBringg, same-day delivery company, was featured in the Irish Examiner on Monday 19th of March in an article written by Ruth Dorris, “Irish startup makes same-day delivery a retail reality”.
“While consumers have embraced the convenience of e-commerce, a huge drawback is the two to five days’ wait to have the purchased item delivered, according to Alan Hickey, co-founder of same-day delivery service, WeBringg.” writes Ruth.
““It was that old cliché of ‘isn’t that brilliant idea so simple?’. It was a case of stepping back and looking at something differently and having that ‘ah ha’ moment,” Mr Hickey said.”
“Amazon already offers a same-day delivery for members of its Prime service in the US and UK. It’s only a matter of time before the service is introduced in Ireland, Mr Hickey said. However, he doesn’t see the service as a direct competitor as Amazon is a marketplace and WeBringg is offering a service to retailers. “
You can check out the rest of the article on The Irish Examiner Website here: https://www.irishexaminer.com/breakingnews/business/irish-startup-makes-same-day-delivery-a-retail-reality-833182.html
So, you’re looking for something to be delivered same day with WeBringg. Booking a delivery with WeBringg is the fastest and efficient way to book a delivery job. Our booking portal is simple to use and we make it as simple as possible because we understand your time is valuable.
First, you will need to visit www.webringg.com and select the tab on the top right hand side ‘Book a Delivery’.
You will be taken to our region page, you will need to select the region you are in;
Once you have selected the region, you will need to sign on with your login details. If you have not signed up you can create your account HERE. If you do have your account simply sign in by clicking HERE. Once you have them steps complete you can start to book a delivery.
Booking a Pickup Location For WeBringg Delivery
- In the section marked, ‘Order Description’ you will need to input what you are delivering to your customer. If there are any special requests you can make note of these here.#
- In the section marked ‘Pick-Up’ you will need to enter your name, your email address and your telephone number.
- In the section marked ‘Pick-up before’ you will need to enter the time you wish for the package to be picked up by your WeBringg driver. *We recommend you give an hour or so prior to the pick-up to allow time for a driver to be assigned and traffic on the roads etc.
- In the tab under ‘Custom Location’ please enter the address you wish the package to picked up at. This will bring up a map showing your location.
- You may upload a reference image in the tab marked ‘Reference Image’ if you wish to.
**Please note you can add your business address under the ‘favourite location’ tab on the left hand side so you do not need to re-enter your information each time.
Booking a Delivery Location for WeBringg Delivery
- Please tick the box marked delivery and enter the details as to where you would like the package to be delivered.
- Enter your customer’s name and telephone number.
- In the tab marked ‘Delivery address’ enter your customer’s address. This will show a map between both the pickup and delivery.
- Enter the time in which you want the package to be delivered. This should be 90 minutes after the pickup time.
- You may upload a reference image if you wish.
- You will need to select the vehicle type which your package should be delivered. For car deliveries a max of 25kg applies with a size of 1m3. Vans can carry large loads but items must not weight more than 25kgs each.
- Once you have selected the vehicle type, our system will generate the estimated cost.
Now all you have to do is press ‘Place Order’ and a delivery driver will be with you at the requested time! We told you it was simple.
We were featured in the Sunday Business Post on Sunday, 18th February 2018 in an article written by Elaine O’ Regan, “CLN brings welcome breathing space to delivery company”.
WeBringg have recently secured a Convertible Loan Note in the value of €650,000 from private sources. John Purdy, founder of leading IT solution provider has joined WeBringg’s company board as a non-executive director.
“What the CLN does is give us a little bit more breathing space and time to confirm the valuation of the company before going to market for equity,” said Alan Hickey, co-founder, WeBringg.”
““We’re looking at quadrupling the size of the business in the next 12 months. The CLN will support that growth, but in terms of the markets we’re targeting, we already know where we’re going and when,” said Hickey.
You can read the full article on the businesspost.ie here.